Delete Your Account

Last updated: July 7, 2026

You can permanently delete your SafeNG account and associated data at any time. This page explains how to submit a deletion request, what data is removed, and what data we may retain.

1. Delete In-App

The quickest way to delete your account is directly within the SafeNG app:

• Open the SafeNG app and sign in to your account.
• Go to Settings → Account.
• Tap Delete Account.
• Confirm the deletion when prompted.

Your account and associated personal data will be permanently deleted within 30 days.

2. Request Deletion by Email

If you're unable to access the app, you can request account deletion by emailing us at hello@safeng.ai from the email address associated with your account. Include "Account Deletion Request" in the subject line. We will verify your identity and process the request within 30 days.

3. What Gets Deleted

When your account is deleted, we permanently remove:

• Your profile information, including name, email address, and phone number;
• Your login credentials;
• Trusted Circle connections and journey check-in history;
• Location history associated with your account;
• Any other personal data linked directly to your account.

4. What May Be Retained

We may retain certain information after account deletion where necessary to:

• Comply with legal, regulatory, tax, or accounting obligations;
• Resolve disputes, enforce our agreements, or prevent fraud and abuse;
• Preserve incident reports and safety data in an anonymized or aggregated form that no longer identifies you, since this data contributes to community safety scores and heatmaps used by other users.

5. Timeline

Account deletion requests are processed within 30 days. You will receive a confirmation email once your account and personal data have been deleted.

6. Questions

If you have any questions about this process, please contact us at hello@safeng.ai. See our Privacy Policy for more on how we handle your data.